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These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service cdchanger centers for servicing.* Defective computer equipment may be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service cdchanger centers for servicing.* Defective computer equipment may be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

The exact factory sealed model is being compared. The competing retailer has the product in stock. Your purchase from us was not bundled with special financing or other free or bonus offers. The competitor''s price was not for one-of-a-kind or other limited quantity offers. The competing offer was for an advertised item. The competing items did not include cellular phones or pagers. We set the above criteria so that we can remain most competitive and economically sound while being fair to all customers. If you feel your competing offer satisfies the above requirements, we encourage you to discuss it with your local store management. I had a great shopping experience with you and would like to commend my Sales Counselor. Who can I call? We''d love to hear from you! We offer a company-wide recognition program in which associates earn special Hero lapel pins and certificates for outstanding service.

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